ISO/IEC 20000-1
Information technology. Service management. Part 1.
An effective SMS based on the requirements of ISO/IEC 20000-1 has the potential to shape and improve an organization’s way of working and enhance service management practices.
Benefits of implementing ISO/IEC 20000-1 for service providers:
- Improved service performance and increased value provided to its interested parties.
- Opportunity to seek a formal certification from an accredited conformity assessment body
- Reduced costs, efforts, and disruption to services
- mproved service lifecycle, including planning, design, transition, and delivery
- Aligned SMS components with business objectives
- Fulfilled service requirements
- Increased confidence of the business and customers
ISO/IEC 20000-1 certification
IISO 20000-1 certification (also known as “registration”) is a third-party audit performed by a certification body who, upon verification that an organization is in compliance with the requirements of ISO 20001-1, will issue an ISO 20000-1 certificate. This certification is then maintained through regularly scheduled annual surveillance audits by the registrar, with re-certification of the Management System performed on a triennial basis.